bx88 Privacy Policy

This Privacy Policy ("Policy") describes our commitment and practices regarding the collection, use, storage, and protection of personal information of users of the bx88 platform and website (bx88.mom). By using our services, you are considered to have consented to the terms of this Policy. Please read this Policy carefully.

1 Definitions and Scope

In this Policy, "personal information" refers to any information that can directly or indirectly identify a living individual. This may include: name, contact details, identification document details, financial information, and information automatically collected from your device or browser.

This Policy applies to all services on the bx88.mom website, mobile applications (where applicable), and any communication you have with us.

2 Information We Collect

2.1 Information You Provide Directly

When registering an account or using our services, you may provide the following information:

• Full name and date of birth (for age verification)
• Mobile number and email address
• National ID or passport number (for identity verification)
• Payment-related information (such as bKash, Nagad, or Rocket account numbers)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• Device information (device type, operating system, browser type)
• IP address and location information (country level only)
• Usage patterns collected through cookies and tracking technologies
• Login times, session information, and pages visited
• Gaming activity, bets, and transaction history

3 Purpose of Data Use

bx88 uses your personal information for the following legitimate purposes:

• Account management: To create, verify, and manage your account.
• Service delivery: To provide gaming services and process deposits and withdrawals.
• Identity verification: For age confirmation and fraud prevention.
• Customer support: To resolve your inquiries or issues.
• Security: To ensure the security of accounts and financial transactions.
• Legal obligations: To comply with applicable laws and regulations.
• Service improvement: To enhance the platform experience and functionality.
• Communication: To inform you about important updates or changes.

4 Data Storage and Security

Protecting your personal information is one of our highest priorities. We apply industry-standard technical and organisational measures, which include:

• SSL encryption: All data transmissions on our platform are encrypted using SSL (Secure Socket Layer) technology.
• Secure servers: Your information is stored on secure servers where unauthorised access is prohibited.
• Limited access: Only authorised personnel who require it for their work are granted access to your information.
• Audits: Regular system audits are conducted to detect security breaches.

While we take every possible measure to keep your information secure, no method of data transmission over the internet or electronic storage can be guaranteed to be 100% secure. We commit to taking prompt action in the event of any security issue.

5 Sharing Information with Third Parties

bx88 does not sell, rent, or share your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Payment Processing

Necessary information is shared with payment service providers such as bKash, Nagad, and Rocket to complete deposits and withdrawals. These partners handle information in accordance with their own privacy policies.

5.2 Technology Service Providers

Trusted third-party technology providers may have limited access to information for the purpose of managing our platform's infrastructure and technical services. They operate under strict confidentiality agreements.

5.3 Legal Obligations

We may be required to disclose information in response to court orders, legal processes, or valid requests from regulatory authorities.

6 Data Retention Period

We retain your personal information for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations. Specific retention periods are as follows:

• Active account information: For the entire duration the account remains active.
• Transaction records: For the period required under applicable law.
• Closed account information: For a defined period after account closure, in accordance with legal and regulatory requirements.
• Support communication history: For the period necessary for issue resolution and quality assurance.

7 Your Rights

You have the following rights over your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to correction: You may request correction of any inaccuracies in your information.
• Right to erasure: In certain circumstances you may request that your information be deleted, though this may not be fully possible where legal or regulatory obligations exist.
• Right to restrict processing: In certain cases you may request that processing of your information be restricted.
• Right to data portability: You may request a copy of the information held about you in a machine-readable format.
• Right to object: You may object to the processing of your information for specific purposes.

To exercise these rights or to make any request, please contact our support team.

8 Privacy of Minors

bx88 is a platform for users aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that a minor is using our services, we will immediately close that account and delete the associated information.

9 International Data Transfers

Due to the nature of our services, your information may sometimes be transferred to and stored on international servers. Where such transfers occur, we ensure that the arrangements in place maintain the protection standards described in this Policy.

10 Changes to This Policy

bx88 reserves the right to review and update this Privacy Policy as needed. When significant changes are made:

• We will publish a prominent notice on the website.
• The "Last updated" date at the top of the Policy will be changed.
• For important changes, registered users may be notified by email.

Continuing to use the platform after changes have been made will be considered as your consent to the updated Policy.

11 Responsible Gaming and Data Protection

bx88 is a strong supporter of responsible gaming. Your personal information may also be used to monitor your gaming habits and ensure a healthy gaming environment. For more information on responsible gaming, please visit our Responsible Gaming page.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English.